NOC 64409 · TEER 4

其他客户与信息服务代表

Other customer and information services representatives

所属大类：销售服务代表及其他客户与个人服务职业（Sales and service representatives and other customer and personal services occupations）

这个职业做什么

Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.

雇主常用头衔（点击直达在招职位）

去看在招职位（跳转外部网站）：Job Bank LinkedIn Indeed

各省薪资范围

地区	低	中位	高
全国	$16.00/时	$22.00/时	$33.14/时
阿省 AB	$15.50/时	$22.00/时	$33.33/时
BC 省	$17.85/时	$23.35/时	$33.65/时
曼省 MB	$16.00/时	$19.00/时	$29.67/时
新不伦瑞克 NB	$15.65/时	$21.44/时	$31.50/时
纽芬兰 NL	$16.00/时	$23.08/时	$34.00/时
新斯科舍 NS	$16.50/时	$18.53/时	$25.96/时
西北地区 NT	$19.86/时	$28.66/时	$39.17/时
努纳武特 NU	$25.30/时	$34.91/时	$50.37/时
安省 ON	$17.60/时	$21.50/时	$33.17/时
爱德华王子岛 PE	$16.50/时	$16.50/时	$28.85/时
魁省 QC	$16.10/时	$24.10/时	$34.61/时
萨省 SK	$15.35/时	$23.00/时	$35.00/时

来源：Job Bank / ESDC 公开数据 · 截至 2025-11-19

主要职责

Customer services representatives in retail establishments
Answer, in person or on the phone, enquiries from customers
Investigate complaints regarding the establishment's goods, services and policies
Arrange for refunds, exchange and credit for returned merchandise
Receive account payments
Receive credit and employment applications.
Contact centre agents
Take customer orders for goods or services
Promote goods or services
Respond to enquiries and emergencies
Investigate complaints and update accounts.
Customer service representatives in insurance, telecommunication, utility and similar companies
Explain the type and cost of services offered
Order services
Provide information about claims or accounts
Update accounts, initiate billing and process claim payments, and receive payment for services.
Information services representatives
Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

雇佣要求

Completion of secondary school is usually required.
Completion of some college or other post-secondary programs may be required.
Clerical or sales experience may be required.

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